HubSong ດຳເນີນງານໂດຍ AKAT Solution Sole Co.,Ltd ນະຄອນຫຼວງວຽງຈັນ ສປປ ລາວ.
HubSong Support (English)
HubSong is a ride-hailing, delivery and social app in Laos. This page explains how to reach our team, report a problem and delete your account.
1. How to contact us
In the app (recommended):
Open HubSong and sign in.
Go to the Account tab and tap Help to open the Help center.
Tap Report an issue, enter a subject and a description (you can attach up to 6 photos or videos), then tap Send report.
Your request appears under Your reports with its status. Tap it to chat with our support team and follow their replies.
The Help center also has FAQs and a Contact support button that opens an email to us. When available, Call support lets you talk to our team over the internet.
Email:support@hubsong.sokdee.app, or tap Contact us in Settings. To help us reply quickly, include the phone number you registered with, the date and time of the problem, the related trip or order (if any) and a screenshot.
2. Report a safety problem or objectionable content
Posts, reels and stories: tap “⋯”, choose “Report” and pick a reason. Content you report is hidden from you right away.
Comments and notes: long-press, then choose “Report comment” or “Report note”.
Users: open their profile or chat, tap “⋮” and choose “Report user”.
Block: tap “⋯” and choose “Block”, or block from the “⋮” menu on a profile or in a chat. You will no longer see that user's content, and they can't follow, message or interact with you. You can unblock them later from their profile.
Our team reviews every report within 24 hours, removes content that breaks our terms and suspends the accounts responsible. The person you report will not see who reported them.
Problems during a trip: use Report an issue in the Help center or email us. If the Help center shows an Emergency option, use it when something urgent happens on a trip. If you are in immediate danger, contact local police or emergency services first.
3. Delete your account
Go to the Account tab and tap Settings.
Under Account, tap Delete account.
Read what will happen, tick “I have read all of this and understand it cannot be undone”, tap Delete permanently and confirm.
Deletion cannot be undone and applies to both the customer and the driver side of the same account.
Any wallet balance and points left over become unusable and are not refunded — withdraw or spend them first.
Your name, phone number and email are removed. Posts you left behind will show as “Deleted User”.
Trip history and receipts are kept as accounting law requires, but are no longer tied to you.